- Customers may place orders and book watersports activities through our website or in person.
- In the event of adverse weather conditions that would affect the safety and quality of the watersports activities, customers are entitled to reschedule their booking to an alternative date and time. We prioritize the safety and enjoyment of our customers, and therefore, reserve the right to postpone or reschedule activities when weather conditions are unfavorable.
- All booked watersports activities are non-refundable. Once a booking is confirmed, refunds will not be provided in the case of cancellations or no-shows. However, we understand that unexpected situations can arise, and we offer the flexibility to reschedule your activity for a different date and time, subject to availability.
Health and Safety Requirements:
- Participants must be in good mental and physical condition and should not be under the influence of any medication that may impair their ability to engage in the activity safely.
- All participants who are 17 years old and above must sign the indemnity form for adults. Participants under 17 years old must have the form signed by a legal guardian or partner acting on their behalf.
- Participants are required to ensure that their participation in watersports activities will not be compromised by any medication they are taking. Watersports guards will be overseeing the activities to ensure safety.
- Participants must bring their necessary medication with them and inform the staff about the medication details and administration instructions. It’s important to note that certain activity locations are situated in remote and self-contained areas.
- Bintan Watersports holds the right to decline any booking on medical grounds if the medical condition is deemed to jeopardize the safety and smooth operation of the course.
Proper Attire and Safety Measures:
- Participants are required to wear appropriate water sports attire and apply sunscreen when necessary.
- The use of a life jacket is compulsory at all times, and all equipment must be properly fitted.
Assumption of Risk:
- Participants engage in the watersport activity at their own risk and must exercise caution and control throughout the duration of the activity.
Compliance and Instructions:
- Participants are required to follow all instructions and directions provided by the watersport attendant/marshal to ensure their safety and the safety of others.
- Adherence to the safety rules related to the use of watersport equipment is mandatory during the activity.
- In case of an emergency or requiring assistance, participants should wave their hands to get the attention of the watersport marshal.
- Participants must always avoid hazardous structures during the watersport activity to prevent accidents and injuries.
- Participants are strictly prohibited from damaging or harming any marine life during the course of the activity.
- Participants must refrain from engaging in watersport activities while under the influence of alcohol or drugs, as it poses a significant risk to their safety and the safety of others.
- The use of music or audio devices that may limit hearing during the watersport activity is not allowed to ensure participants remain aware of their surroundings and potential hazards.
- If a customer causes willful damage or gross negligence to a vessel, person, or equipment, or if a customer is under the influence of alcohol or drugs, or if a customer refuses or fails to obey instructions given by our activity company staff, he or she will be liable for the full amount of repair or replacement, as well as any resulting costs. The activity leader maintains the right to cancel the activity at any time.
- All participants engaging in tour activities organized and/or provided by Bintan Watersports will be covered by insurance.
Right to Refuse Visitors:
- Bintan Watersports maintains the discretion to accept or decline any individual as a client and to alter the itinerary whenever, as determined solely by BRC, such changes are necessary for the convenience or safety of the tour participants.
By participating in our watersports activities, you agree to abide by these terms and conditions. Failure to comply with these rules may result in exclusion from the activity without any entitlement to a refund or compensation.
Please take a moment to thoroughly read and understand these terms and conditions before participating in any water sports activities with us. Your safety and the enjoyment of your experience are of utmost importance to us. If you have any questions or concerns regarding these terms, do not hesitate to reach out to our team.