Helicopter Tour in Bintan

Cancellations may occur due to weather, technical issues, Force Majeure, NOTAM, delays in arrival from previous flights, security, and government issues. Decisions about weather conditions are the absolute discretion of the Fly Bintan pilots.

Cancellation by Fly Bintan

1. The customer will get a full refund with bank administration fees charged to the customer.
2. If a problem occurs as mentioned above, before the cancellation is made, the customer can reschedule the flight if time is available.
3. Customers are not charged an additional fee for rescheduling flights and if there is no agreed time, a refund process will proceed.

Cancellation by resorts or agent

Customers can coordinate directly with the resort or agent regarding the refund or rescheduling process.

Cancellation by the customer

1. Customer will be subject to a 10% refund discount if the reason for the cancellation is due to illness by attaching a doctor’s certificate (maximum 24-hours before the flight) when submitting a cancellation.
2. Cancellation caused by the customer for any reason other than illness will be charged to their account.

Cancellation fees (by the customer)

• Before submitting a cancellation, the customer can submit a rescheduling with the available time.
• The refund process will be processed by Fly Bintan after payment is received by Fly Bintan from the resort, agent, or BRC, with an estimated refund of 2-5 working days.
• Bank administration fees are charged to the customer.

* Every cancellation request will offering to reschedule.

Majeure means any event or circumstance beyond the reasonable control of Fly Bintan which includes:

1. Unpredictable weather.
2. Any cancellation or delay caused by:
   • Severe weather (including, but not limited to, storms, rain, hail, fog, dust, frost or ice).
   • Cancellations or delays due to compliance with air traffic control.
   • Any additional or unusual security requirements imposed by any Government Entity arising from a specific threat or incident or delays resulting from actions of airport security staff or police in relation to specific passengers or cargo.
   • Fire, flood or earthquake.
   • Strikes, industrial action of an industrial nature.
   • Wars, rebellions, civil unrest, landowner disputes.
   • Total loss of aircraft; and/or any actions, orders or demands of any court or government or government body.
3. Fly Bintan will as soon as reasonably practicable notify Customers of the occurrence and details of any event or circumstance giving rise to the Force Majeure, the estimated delay in performance resulting from the force majeure and the steps that it intends to take to overcome or mitigate such event or circumstance.
4. Fly Bintan will not be liable for any failure in the fulfillment of any of its responsibilities under this agreement of for any loss, damage or claim resulting either directly or indirectly from the force majeure event to the extent that such failure, loss, damage or claim is due to any delay, interruption, loss or damage occasioned by the force majeure.

Type: Aviation Hull, Liability, and Personal Accident (Air Travel only) Insurance.

Insured by: PT. Volta Pasifik Aviasi (as Operator) and/or Asia Heli Pte. Ltd (as Owner and Loss Payee).

Interest: To indemnify the insured in respect of a policy or policies issued by them to the insured as below.